Privacy Policy.

TAYUNE is operated by 佛山市南海小怡茗品茶业店（个体工商户） in Guangdong, China. In this policy, “TAYUNE”, “we”, “us”, and “our” refer to this business and the website tayunetea.com.

Questions or privacy requests can be sent to support@tayunetea.com.

When you place an order or create an account, we may collect your name, email address, telephone number, billing and shipping addresses, order notes, purchased items, account details, and order history. We also record the payment method and transaction references returned by our payment provider, but TAYUNE does not store your full card number or card security code.

If you join Tea Club, we store your email address, subscription status, consent record, welcome-coupon record, and, where applicable, the link to your WooCommerce account and eligible order activity used for member rewards. You can unsubscribe at any time.

If you contact us, use the feedback or local-guide form, or submit a product review, we may collect your name, email or other contact detail, message, rating, review text, and any optional review photo you choose to upload.

When you browse the site, our systems and service providers may collect IP address, browser and device type, language, approximate location, referring page, pages viewed, cart and checkout activity, cookie identifiers, and security or error logs.

We use personal information to accept and fulfil orders, process payment, arrange delivery, provide tracking, manage accounts and Tea Club benefits, issue coupons, respond to questions, publish and moderate reviews, prevent fraud and misuse, keep the site secure, analyse site performance, improve our products and content, and meet accounting, tax, legal, and record-keeping duties.

Where applicable law requires a legal basis, we rely on performance of a contract, your consent, our legitimate interests in operating and protecting the store, and compliance with legal obligations. You may withdraw consent for optional marketing at any time without affecting earlier lawful processing.

We share only the information reasonably needed with service providers that help operate the store: WordPress, WooCommerce and our EasyWP host; PayPal for payment processing and fraud prevention; carriers and logistics partners for delivery; Brevo and our email transport for order messages and Tea Letters; Google Analytics for site and commerce measurement; and Cloudflare for security, traffic delivery, caching, and email-address protection.

For example, a payment provider receives the purchase total and relevant billing information, while a carrier receives the delivery details needed to ship your parcel. These providers process information under their own terms and privacy notices. We may also disclose information when required by law, to protect rights and safety, or as part of a business reorganisation. We do not sell personal information for money.

PayPal Privacy Statement ↗ · Google Privacy Policy ↗ · Brevo Privacy Policy ↗ · Cloudflare Privacy Policy ↗

Essential cookies keep your cart, session, account, checkout, security settings, and Tea Club invitation working. WooCommerce may use session cookies to recognise cart changes and find the cart data connected to your visit.

Google Analytics uses cookies and similar technologies to measure visits, traffic sources, approximate geography, device and browser information, product views, cart activity, checkout steps, and purchases. TAYUNE does not intentionally send customer names, email addresses, street addresses, or payment details to Google Analytics.

You can limit or delete cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, login, or preferences from working correctly. You can also use the Google Analytics browser opt-out tool. Google Analytics opt-out ↗

TAYUNE operates from China and serves customers internationally. Your information may therefore be processed in China, the country where you live, and other countries where our hosting, payment, email, analytics, security, and logistics providers operate. Privacy protections and government-access rules can differ between countries.

We keep personal information only as long as reasonably needed for the purposes described above, including fulfilment, customer support, fraud prevention, warranty or dispute handling, accounting, tax, legal, and audit requirements. Retention can therefore differ by record and country.

Tea Club subscription records are retained while your subscription is active and as needed to honour your preferences, prevent duplicate welcome offers, or meet legal requirements. Reviews may remain published until removed or anonymised where appropriate. When information is no longer needed, we delete, anonymise, or securely isolate it where practical.

Depending on where you live and subject to legal exceptions, you may have the right to ask what personal information we hold, request access or a copy, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, or complain to a privacy regulator.

You can unsubscribe from Tea Letters through the preference link in a TAYUNE email or your account. To make another privacy request, contact us and describe the request and the email address connected with your account or order. We may need to verify your identity before acting, and some order records cannot be deleted when the law requires us to retain them.

We use reasonable administrative and technical safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure, so please use a unique account password and contact us if you believe your account or information has been misused.

The store is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

We may update this policy when our services, providers, or legal obligations change. The effective date at the top shows the latest version. Material changes may also be highlighted on the website or by another appropriate notice.

For questions or requests, email support@tayunetea.com, or use the feedback form in the footer. You can also review our shipping, returns, and contact policy.