Store information · TAYUNE
Store policies, in one place.
Read how we handle personal information, international delivery, returns, damaged parcels, and customer support before or after an order.01 / Privacy
Your information
Our Privacy Policy explains what information TAYUNE collects through orders, accounts, Tea Club, reviews, analytics, and support forms, why we use it, and the service providers involved.
02 / Shipping
International delivery
Orders are prepared in China and sent by tracked international parcel service. The Shipping section covers expected timing, checkout charges, customs conditions, and destinations that may be temporarily unavailable.
03 / Support
Returns and contact
Learn what to do if tea or teaware arrives damaged, a parcel is lost or seriously delayed, or you need help with an order. Opened tea cannot be returned because it is a food product.