Shipping, returns, and contact.

Orders are prepared in China and shipped by tracked international parcel service. Most parcels are expected to arrive in approximately 2–4 weeks after dispatch, depending on destination, customs processing, local holidays, and carrier conditions.

Shipping fees and any included handling terms will be shown at checkout before payment. If a destination is temporarily unavailable, we will contact you before processing the shipment.

Because tea is a food product, opened tea cannot be returned. If a parcel is lost, seriously delayed, or damaged in transit, contact us with your order number and photos where relevant. We will review the case and offer a replacement, store credit, or refund when appropriate.

For low-value or damaged tea items, we may not ask you to ship the item back, because return shipping can cost more than the product itself. This keeps the process practical for both sides.

Email us at [email protected]. Include your order number, name, delivery country, and a short description of the issue so we can respond faster.

You can also use the feedback form in the footer. It is designed to collect your name, email, and message, then route the request to our mailbox.